The CloudCookies Amazon Connect Sandbox allows existing and new Amazon Connect Customers to create a feature rich and fully functional sandbox and test environments for Amazon Connect, Amazon Lex, and AWS Machine Learning services. This managed service offering allows you to deploy fully functional vertical-specific contact center environments in minutes. The included playbook allows you to walk through common end-to-end customer use cases, specific to your business, from agent, administrator, and customer perspectives.
This sandbox solution gives you full access to your own dedicated Amazon Connect environment in a single-tenant Software-as-a-Service (SaaS) model. You can edit the experiences, personalize them for your use case, modify, and test end-to-end features. Once you’ve gotten the experience tuned perfectly for your use case, CloudCookies also offers migration services to take the resources you’ve built/modified and programmatically deploy them into your own AWS account and Amazon Connect instance(s).
Evaluate several use cases in a single solution, discover how you can leverage Amazon Connect and AWS to solve for common contact center challenges business face today, and provide a sandbox for your development teams to test new features, functionality, and configuration without risking impact to your production environment.
To join the waitlist to access CloudCookies Amazon Connect Sandbox (Preview), visit the CloudCookies Account sign-up page.
Each CloudCookies Amazon Connect Sandbox includes, but is not limited to the following features and functionality: