CloudCookies offers three Self-Service Packages utilizing Transcriptions, Interaction Analysis Data, and Conversational Design Artifacts. Leverage Machine Learning to Reduce Cost and Improve Customer Experience.
Silver
- Manage Discovery, Development, and Implementation
Press or Say (Voice)
Natural Language Understanding and/or Automatic Speech Recognition
Yes/No Confirmation
Conversational Design & Architectural Diagrams
(1) Full Self-Service Capability with Collection of Number, Date, and/or Custom Slot Types
(1) AWS Lambda Function Integration with Your Existing API
Tuning To Reach Key Performance Indicators (KPIs) Like Containment, Word Accuracy/Word Error Rates, as Defined in Scope of Work (SoW)
(1) Self-Service Performance Benchmark for Regression Testing
Gold
- Manage Discovery, Development, and Implementation
Press or Say (Voice)
Natural Language Understanding and/or Automatic Speech Recognition
Yes/No Confirmation
Conversational Design & Architectural Diagrams
(3) Full Self-Service Capability with Collection of Number, Date, Alphanumeric, and/or Custom Slot Types
(3) AWS Lambda Function Integration with Your Existing API
Tuning To Reach Key Performance Indicators (KPIs) Like Containment, Word Accuracy/Word Error Rates, as Defined in Scope of Work (SoW)
(1) Additional Hour of Hands-On or Lecture-Based Training
(3) Self-Service Performance Benchmark for Regression Testing
(3) Dynamic Prompts for Self-Service Suggestion, Based on User Data and/or Input. Example: “How Can I Help You? You Can Say Things Like X, Y, Z”
Fuzzy Logic for FirstName, LastName, and Custom Slot Types
Voice SMS Collection of Complex Alphanumeric. Examples: E-Mail Address, Serial/Model Number, etc.
Diamond
- Manage Discovery, Development, and Implementation
Press or Say (Voice)
Natural Language Understanding and/or Automatic Speech Recognition
Yes/No Confirmation
Conversational Design & Architectural Diagrams
(7) Full Self-Service Capability with Collection of Number, Date, and/or Custom Slot Types
(7) AWS Lambda Function Integration with Your Existing API
Tuning To Reach Key Performance Indicators (KPIs) Like Containment, Word Accuracy/Word Error Rates, as Defined in Scope of Work (SoW)
(7) Dynamic Prompts for Self-Service Suggestion, Based on User Data and/or Input. Example: “How Can I Help You? You Can Say Things Like X, Y, Z”
Fuzzy Logic for FirstName, LastName, and Custom Slot Types
Voice SMS Collection of Complex Alphanumeric. Examples: E-Mail Address, Serial/Model Number, etc.
(7) Self-Service Performance Benchmark for Regression Testing
(2) Additional Hours of Interactive or Lecture-Based Training
Real-Transcription Attribute of Interaction Data Between Bot and Contact
Real-Time and Historical Lex Bot Interaction Data Export to Amazon S3
