We Help Amazon Connect and Lex Customers Reduce Cost and Build Better Customer Experiences with AI & Machine Learning
Intent & Route with Confirmation
Full Self-Service Functionality
Natural Language Understanding (NLU)
Automatic Speech Recognition (ASR)
Touch-Tone and Speech Input (Press or Say)
Attribute and Transcription Collection
Fuzzy Logic to Improve Accuracy
AWS Lambda Function Integration
Tuning To Reach Key Performance Indicators (KPIs)
A/B Side Experimentation & Testing
Regression Testing
Performance Benchmarks
