We Help Amazon Connect and Lex Customers Reduce Cost and Build Better Customer Experiences with AI & Machine Learning

Intent & Route with Confirmation

Full Self-Service Functionality

Natural Language Understanding (NLU)

Automatic Speech Recognition (ASR)

Touch-Tone and Speech Input (Press or Say)

Attribute and Transcription Collection

Fuzzy Logic to Improve Accuracy

AWS Lambda Function Integration

Tuning To Reach Key Performance Indicators (KPIs)

A/B Side Experimentation & Testing

Regression Testing

Performance Benchmarks

Be Intentional.