CloudCookies offers three Self-Service Packages utilizing Transcriptions, Interaction Analysis Data, and Conversational Design Artifacts. Leverage Machine Learning to Reduce Cost and Improve Customer Experience.

Silver

$35,000
  • Manage Discovery, Development, and Implementation

Press or Say (Voice)

Natural Language Understanding and/or Automatic Speech Recognition

Yes/No Confirmation

Conversational Design & Architectural Diagrams

(1) Full Self-Service Capability with Collection of Number, Date, and/or Custom Slot Types

(1) AWS Lambda Function Integration with Your Existing API

Tuning To Reach Key Performance Indicators (KPIs) Like Containment, Word Accuracy/Word Error Rates, as Defined in Scope of Work (SoW)

(1) Self-Service Performance Benchmark for Regression Testing

Gold

$75,000
  • Manage Discovery, Development, and Implementation

Press or Say (Voice)

Natural Language Understanding and/or Automatic Speech Recognition

Yes/No Confirmation

Conversational Design & Architectural Diagrams

(3) Full Self-Service Capability with Collection of Number, Date, Alphanumeric, and/or Custom Slot Types

(3) AWS Lambda Function Integration with Your Existing API

Tuning To Reach Key Performance Indicators (KPIs) Like Containment, Word Accuracy/Word Error Rates, as Defined in Scope of Work (SoW)

(1) Additional Hour of Hands-On or Lecture-Based Training

(3) Self-Service Performance Benchmark for Regression Testing

(3) Dynamic Prompts for Self-Service Suggestion, Based on User Data and/or Input. Example: “How Can I Help You? You Can Say Things Like X, Y, Z”

Fuzzy Logic for FirstName, LastName, and Custom Slot Types

Voice SMS Collection of Complex Alphanumeric. Examples: E-Mail Address, Serial/Model Number, etc.

Diamond

$150,000
  • Manage Discovery, Development, and Implementation

Press or Say (Voice)

Natural Language Understanding and/or Automatic Speech Recognition

Yes/No Confirmation

Conversational Design & Architectural Diagrams

(7) Full Self-Service Capability with Collection of Number, Date, and/or Custom Slot Types

(7) AWS Lambda Function Integration with Your Existing API

Tuning To Reach Key Performance Indicators (KPIs) Like Containment, Word Accuracy/Word Error Rates, as Defined in Scope of Work (SoW)

(7) Dynamic Prompts for Self-Service Suggestion, Based on User Data and/or Input. Example: “How Can I Help You? You Can Say Things Like X, Y, Z”

Fuzzy Logic for FirstName, LastName, and Custom Slot Types

Voice SMS Collection of Complex Alphanumeric. Examples: E-Mail Address, Serial/Model Number, etc.

(7) Self-Service Performance Benchmark for Regression Testing

(2) Additional Hours of Interactive or Lecture-Based Training

Real-Transcription Attribute of Interaction Data Between Bot and Contact

Real-Time and Historical Lex Bot Interaction Data Export to Amazon S3

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