CloudCookies is a technology and services company specializing in business process automation, conversational design, and self-service. We focus exclusively on Amazon Connect because we see it as the fastest path to customer service innovation.

Services

World class expertise, made available to you.

Amazon Connect

Modernizing contact centers while reducing cost, improving agent efficiency, and providing dynamic, personalized customer experiences. See why Amazon Connect is one of the fastest growing services at AWS.

Learn more

Conversational Design

Take the ambiguity and uncertainty out of Natural Language Understanding (NLU) implementation. We help you collect and leverage customer data to meet and exceed containment and self-service goals.

Learn more

Training and Presentations

Receive personalized training and knowledge validation to prepare your teams. Scale your resources operationally, mitigate and prevent impact, gain hands-on experience, and add immediate value.

Learn more

Artificial Intelligence and Machine Learning

Reduce Cost, improve efficiency, and gain valuable insight with AWS ML and AI services that we can help you leverage to differentiate your business

Learn more

24/7 Enhanced Support

Serving as a single conduit and extension to your teams and existing vendors, we provide end-to-end operational and development support for supervisors, administrators, and agents.

Learn more

Expert Consultation

Meet with our AWS Cloud Experts to discuss strategy and hold open-forum Q/A with your technical teams for your next projects. We will lead your teams to success with our extensive first hand experience and knowledge of AWS Cloud Services.

Learn more

Think Big. Move Quickly.

Challenge what you think is possible.

Take quick, incremental steps to get there.