CloudCookies Contact Center Migration Packages

CloudCookies offers three Amazon Connect Migration Packages: Silver, Gold, and Diamond. Each migration package includes:

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CloudCookies Discover, Design, Deploy Process

(2) Technical Discovery Meetings

(1) Security Requirements Meeting

Up to (8) Weeks of Project Management with (1) Meeting Per Week to Cover Status, Action Items, Owners, ETAs, and Next Steps

Authentication Configuration for Agents and Supervisors (SAMLv2 AWS SSO Default)

Provisioning and/or Porting of Up to (10) Phone Numbers

Development and Provisioning of Touch-Tone Contact flows, Based on Customer’s Documentation of Each Contact Flow Experience

Up to (1) Standard CRM Integration Connector (for example: Salesforce, ServiceNow, HelpShift)

Connect Call Recording, Contact flow, Encryption and S3 Retention Configuration

CloudCookies Connect Training for administrators, supervisors, and agents:

(2) Hour Admin Training

(2) Hour Supervisor/Reporting Training

(1) Hour Agent Training

Remedy Issues Discovered During Customer’s User Acceptance Testing (UAT) within (24) Hours

(1) Day of CloudCookies Go-Live Enhanced Support

(30) Day Warranty as Outlined in the CloudCookies Master Services Agreement (MSA)

Connect Native Dashboard Configuration for Real-Time Graphical Contact Center Metrics Viewed Via Web Browser

Connect Native Real-Time Report Configuration for Agent Staffing, Agent Status, and Calls in Queue, Updating Every 15 Seconds

Connect Native Historical Report Configuration for Activity and Performance in Your Contact Center

AWS Lambda is a serverless execution platform, allowing you to run code and create real-time integrations without the need to build, configure, or manage servers, where you only pay for what you use. We leverage Lambda to integrate with on-premises and cloud-based customer databases to create natural, dynamic experiences for contacts. With Lambda, you can access real-time customer data in milliseconds, access third-party and on-premises APIs securely behind Virtual Private Clouds (VPCs), and integrate with over 185 unique AWS services to take your contact center to the next level.


Silver

(1) Instance

(1) Language

(1) AWS Lambda Function

(3) Touch-Tone Contact flows

(75) Agents

$50,000
  • Resources
  • Training Materials
  • Operational Artifacts
  • Manage Discovery, Development, Deployment
  • Source Code
  • Architecture

Gold

(1) Instance

(1) Language

(3) AWS Lambda Functions

(10) Touch-Tone Contact flows

(200) Agents

$90,000
  • Resources
  • Training Materials
  • Operational Artifacts
  • Manage Discovery, Development, Deployment
  • Source Code
  • Architecture

Diamond

(4) Instances

(2) Languages

(10) AWS Lambda Functions

(20) Touch-Tone Contact flows

(500) Agents

$150,000
  • Resources
  • Training Materials
  • Operational Artifacts
  • Manage Discovery, Development, Deployment
  • Source Code
  • Architecture

Additional Language


Additional Contact flow

Additional AWS Lambda

$10,000
  • Resources
  • Training Materials
  • Operational Artifacts
  • Manage Discovery, Development, Deployment
  • Source Code
  • Architecture

Additional Agents

Hands-Free

$300Per Agent Per Month
  • Resources
  • Training Materials
  • Operational Artifacts
  • Manage Discovery, Development, Deployment
  • Source Code
  • Architecture

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