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CloudCookies is an AWS Select Tier Partner, Exclusively Focused on Amazon Connect, Amazon Lex, and AWS Machine Learning services

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CloudCookies formed in 2021 by founding members of the Amazon Connect service at AWS. We offer hands-on experience from over 60% of AWS’s 100 largest Amazon Connect customers since it’s launch in 2017. We provided direct consultation to AWS Professional Services, Product, Sales, Solution Architecture, and helped directly shape and mold Amazon Connect and Amazon Lex into the services they are today.

 

Find out more – “Why Amazon Connect?”

Artificial Intelligence, Machine Learning,and Conversational Design

With cloud-based Machine Learning more accessible than ever before, friction-less self-service has become an effective way to reduce cost and improve customer experience in the contact center. For enterprise contact centers, reducing seconds from customer interactions, enabling self-service, and accurately predicting contact intent equates to millions in cost savings and performance improvement.

Find out more – “Why Amazon Lex?”

Business Process Automation

Whether you are planning automation for the first time or expanding capabilities to other solutions or business units, CloudCookies has you covered. We’ve done everything from synthentic monitoring, stress testing, and self-healing capabilities for global contact center platforms to fully- automated state and federal background checks for the leading provider of employment and criminal background checks in the mid-western US.

Find out more – “CloudCookies Services”

Innovators, Builders, and Problem Solvers

CloudCookies offers a holistic view of development, implementation, and support for small, mid-sized, and enterprise businesses across all verticals and geographies. Our experience allows us to quickly and effectively communicate, solve problems, and deliver results for companies of all sizes, geographies, and levels of technical acuity.

Find out more – “CloudCookies Philosophy”

Operational Excellence

CloudCookies provides front-line early adoption expertise at scale, acting as an extension of your own development, support, and operational teams. Every engagement offers short-term support as your resources are on-boarding, at no cost to you. We know being able to meet and exceed expectations is the key to customer satisfaction and will ensure you have what you need to accomplish just that with every engagement.

Find out more – “CloudCookies Process”

Business at Scale

From every new perspective gained solving technology adoption and migration challenges at CloudCookies, we’ve found that documentation and knowledge transfer are critical for the development of training, run books, play books, and holistic operational excellence. With every CloudCookies engagement, your teams will have everything needed to support your new platform and any custom development built on top of it.


Find out more – “Your CloudCookies Options”

Scale Yourself.

We can help.