In less than four weeks, Flair Airlines transformed their Contact Center using Amazon Connect, Amazon’s Contact Center as a Service (CCaaS) platform. They are taking steps to become wholly digital, provide a better customer experience, and reduce the cost of operations. This transformation effort has allowed Flair to leverage AWS usage-based pricing, AWS infrastructure with world class resilience, and improve customer satisfaction.
Partnership with CloudCookies, the adoption of Amazon Connect, AWS Single Sign-On, and integration with Kustomer CRM allows Flair to continue paving the way for ULCCs around the world. They continue rapid expansion while improving the customer experience. This allows them to reduce operational costs, and passing those savings on to their customers.