Amazon Freight chose CloudCookies because we have extensive knowledge and experience working exclusively with Amazon Connect, Lex and AI/Machine Learning services since the launch of Amazon Connect in 2017. Our leaders were founding members of the Amazon Connect service at AWS. While there, they were responsible for over 60% of the public documentation and reference architecture for Amazon Connect, which is still used today.
Our resources have experience providing prescriptive guidance and implementation support for hundreds of Amazon Connect migrations of all sizes, geographies, and verticals. Our experience comes from helping customers new to AWS establish their cloud organizations internally. We also work with existing AWS customers looking to reduce costs by adding feature/function, and scaling capabilities to their existing deployments. As pioneers in conversational design and natural language, we help customers get the most out of their Amazon Connect and Amazon Lex implementations.